Frequently asked questions - Wine Club
What benefits do I receive as a wine club member of Russian River Vineyards?
RRV Sampler Club – 3 Bottles Per Shipment / Receive a 15% discount on Wine Club shipments and on all purchases, events, and merchandise at RRV.
RRV Explorer Club – 4 Bottles Per Shipment / Receive a 20% discount on Wine Club shipments and on all purchases, events, and merchandise at RRV.
RRV Friends Club – 6 Bottles Per Shipment / Receive a 25% discount on Wine Club shipments and on all purchases, events, and merchandise at RRV.
RRV Enthusiasts Club – 12 Bottles Per Shipment / Receive a 30% discount on Wine Club shipments and on all purchases, events, merchandise, and reorders.
All WC Members will receive a 30% discount on re-orders of wines included in the WC shipment for 30 days.
How do I get my member discount online?
To receive your discount online, you must log into your online account, which was created for you when you joined our wine club family. We send you your login information upon joining with a “welcome” email. The default username is your email on file. If you do not remember your password, simply click “forgot my password” and enter your email to have a temporary password sent to you.
What is the average shipment cost?
(3) Bottle RRV Sampler Club / Average shipment price is $95
(4) Bottle RRV Explorer Club / Average shipment price is $140
(6) Bottle RRV Friends Club / Average shipment price is $230
(12) Bottle RRV Enthusiasts Club / Average shipment price is $460
What are the shipping rates for members?
(3) Bottle RRV Sampler Club / Flat rate shipping of $18
(4) Bottle RRV Explorer Club / Flat rate shipping of $18
(6) Bottle RRV Friends Club / Flat Rate Shipping cost of $18
(12) Bottle RRV Enthusiasts Club / Flat Rate Shipping cost of $.01 (one cent)
When do you release new wines?
If you are a “pick-up” member, your release months are:
January, April, July & October. Most releases are charged at the beginning of the month and are automatically shipped at your expense if not picked up within 45 days of the release date.
If you are a “ship-to” member, your release months are:
February, May, September & November
These are shipped via UPS, unless otherwise requested.
Am I able to change my membership type/tier??
Yes. You can reach us at (707) 887-2300 or email@example.com.
Am I able to add to my shipment?
Yes. We send pre-notifications before shipments are released. Please simply email or call us with your additions at (707) 887-2300 or firstname.lastname@example.org.
Once I have been charged for a release, when will I receive my wine?
Generally, we try to process orders the week prior to shipping and will ship them out the beginning of the following week via ground (unless otherwise requested at an additional charge). For most of the West Coast, wine releases are delivered 1 to 2 days after shipping. For East Coast addresses, wine releases are delivered 5 to 10 business days. When your release is shipped, you will receive an email with tracking information.
If you opt to pick up your wine release at the winery, it will be available the following day (after it is processed.)
Can I have my releases shipped to my home or work address?
We are able to ship to residential or business addresses, but strongly recommend that you have your wines shipped to a business address as an adult (21 years or older) signature is required for delivery – unfortunately, the carriers are unable to make exceptions to this.
Why is UPS / FEDEX unable to leave my wines on my doorstep?
They legally must get an adult signature in order to deliver any type of alcohol.
How do I update my shipping address or credit card information?
To update any of your information, simply log into your online account at www.russianrivervineyards.com or call us at (707) 887-2300.
Can I skip or postpone a club release?
Yes. Please call or email us in order to skip a particular shipment or to change the ship date. You can reach us at (707) 887-2300 or email@example.com.
How long am I required to stay in the wine club once I have joined?
Minimum of 2 shipments. If a membership is cancelled prior to receiving 2 shipments Russian River Vineyards will charge a $50 early cancellation fee.
How do I cancel my membership?
To cancel your membership, simply email or call us to let us know. You can reach us at (707) 887-2300 or firstname.lastname@example.org.
What are the shipping / pickup policies?
Orders not picked up after 2 shipments will be shipped at the member's expense.
We must receive any updates in shipping addresses prior to the shipping date (the ship date for releases will be noted on the pre-notification email). If an update is received after your shipment is sent out, there will be a re-routing fee. If three attempts are made on delivering your package and it is sent back to us, there will be an additional shipping charge to re-ship your wines.
What do I do if my wine was damaged during transit?
We understand that there will be times that products are damaged during transit.
If your wines are damaged upon arriving to your home, we will happily replace them. We will simply need a detailed description of the damage, as well as pictures of the damage (if applicable). Please call or email us within 8 days of receiving the damaged wine in order to have it replaced. We will need to file a claim with the carrier in order to issue a refund.
Please provide us with your order number, description of the product that was damaged, the tracking number, your name, mailing address, phone number and email.