ENJOY THE PRIVILEGES OF MEMBERSHIP
Frequently Asked Questions – Wine Club
Can I skip or postpone a club release?
Yes. Please call or email us in order to skip a particular shipment or to change the ship date. You can reach us at (707) 887-2300 or wineclub@russianrivervineyards.com.
How long am I required to stay in the wine club once I have joined?
Minimum of 3 shipments. Memberships cancelled prior to receiving 3 shipments will be charged for all club discounts received during the duration membership is held.
How do I cancel my membership?
To cancel your membership, simply email or call us to let us know. You can reach us at (707) 887-2300 or wineclub@russianrivervineyards.com.
What is the average shipment cost?
(3) Bottle RRV Sampler Club / Average shipment price is $100 – $120
(4) Bottle RRV Explorer Club / Average shipment price is $140 – $180
(6) Bottle RRV Friends Club / Average shipment price is $230 – $260
(12) Bottle RRV Enthusiasts Club / Average shipment price is $420 – $480
When do you release new wines?
If you are a “pick-up” member, your release months are January, April, July & October. Most releases are charged at the beginning of the month and are automatically shipped at your expense if not picked up within 45 days of the release date.
If you are a “ship-to” member, your release months are January, April, July & October. These are shipped via UPS, unless otherwise requested.
Am I able to add to my shipment?
Yes. We send pre-notifications before shipments are released. Please simply email or call us with your additions at (707) 887-2300 or wineclub@russianrivervineyards.com.
Once I have been charged for my wine order, when will I receive my wine?
Generally, we try to ship out orders within a week of order processing (pending weather conditions). When your wine is shipped, you will receive an email with tracking information.
If you opt to pick up your Wine Club order at the winery, it will be available the following day (after it is processed).
Can I have my Wine Club Orders shipped to my home or work address?
We are able to ship to residential or business addresses, but strongly recommend that you have your wines shipped to a business address or UPS Store as an adult (21 years or older) signature is required for delivery – unfortunately, the carriers are unable to make exceptions to this.
Why is UPS / FEDEX unable to leave my wines on my doorstep?
They legally must get an adult signature in order to deliver any type of alcohol.
How do I update my shipping address or credit card information?
To update any of your information, simply log into your online account at www.russianrivervineyards.com or call us at (707) 887-2300.
What are the shipping / pickup policies?
Orders not picked up after 2 shipments will be shipped at the member’s expense.
We must receive any updates in shipping addresses prior to the shipping date (the ship date for orders will be noted on the pre-notification email). If an update is received after your shipment is sent out, there will be a re-routing fee. If three attempts are made on delivering your package and it is sent back to us, there will be an additional shipping charge to re-ship your wines.
What do I do if my wine was damaged during transit?
We understand that there will be times that products are damaged during transit.
If your wines are damaged upon arriving to your home, we will happily replace them. We will simply need a detailed description of the damage, as well as pictures of the damage (if applicable). Please call or email us within 8 days of receiving the damaged wine in order to have it replaced. We will need to file a claim with the carrier in order to issue a refund.
Please provide us with your order number, description of the product that was damaged, the tracking number, your name, mailing address, phone number and email.
